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Macromedia Flash Support Center - TechNote

Audio stutters, slows down, or stops completely

Issue
The sound in a Macromedia Flash movie may stutter or sound choppy, slow down, or drop out completely. This problem is not common, and has the following specific symptoms:
> Can occur on any Windows platform, but in almost every case only occurs on Windows 2000
>

Most likely to occur with CD-ROM content

> May affect the Macromedia Flash Player ActiveX control, Macromedia Flash Player plugin, or standalone players, but most reports involve the standalone player
>

May affect Macromedia Flash Player 5 and Macromedia Flash Player 6 (releases 21 - 50)

>

Most experience this issue as a "stutter" directly after beginning to play a sound. If the stuttering sound is allowed to continue playing, it continues sounding choppy and may slow to a crawl and stop. Loading another sound may cause all audio to stop.

>

This seems most likely to occur with content that rapidly or repeatedly loads and unloads a series of movies containing audio. For example, audio in SWFs you click through in slide-show style may begin to stutter directly after loading a slide.

>

The problem does not usually occur at the same point in any project. The issue appears randomly and can sometimes be difficult to reproduce.

Reason
The issue is related to a problem with communication between the sound card, Windows, and versions of Macromedia Flash Player 6 prior to release 65.

Solution
Update Macromedia Flash Player to Macromedia Flash Player 6, release 65 or later.

To get the latest Macromedia Flash Player for your browser, please visit the Flash Player Download Center.

Macromedia Flash developers can easily update all players (including those used by the authoring tool) with the Macromedia Flash Player 6 Update for Flash MX, available from Macromedia Flash Support Center Updaters.



ID: 16591
Product: Flash
Versions: 5.0 to 6.0
OS: N/A
Browser: N/A
Server: N/A
Database: N/A
Former ID: N/A
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Last updated: February 21, 2003
Created: October 2, 2002